If COMPASS Pro experiences a safety-critical error, it will re-try the action three times. If the error is still occurring, the device will enter error mode, indicated by RED and YELLOW corner lights.

To resolve:

  1. Try charging on any micro USB power source for at least 90 minutes.
  2. Turn the device off and back on. When powering on, COMPASS Pro will try to recover from the failure.
  3. Connect the device to the phone via Bluetooth. The device will automatically send the error report to the App for the Safeguard Equipment engineering support team to view and resolve.

If you have attempted all troubleshooting measures and COMPASS Pro continues to malfunction, STOP using it immediately. To resolve the issue, please fill out an RMA form at: SafeguardEquipment.com/return, or call 208-773-9263