Overview
The User Dashboard provides a centralized view of an individual user's details, device status, emergency service settings, and app permissions. Use it for day-to-day monitoring and for triaging anomalies.
What the dashboard shows
User Information
- Name
- Phone number
- Connection status (with visual indicators)
- Last seen time
- Last known location
Device Information
- Device name
- Battery level
- Configuration (with dropdown selection)
- Voltage and current sensitivity
- Voltage range
- Firmware version (with update status)
- MAC address
Emergency Service Settings
Indicates which Compass detections are enabled (green checkmarks for active):
- Arc Flash Detection
- SOS Button Sound
- Fall Detection
- Head Impact Detection
User Data
- Role
- Group membership
- Subscription status
Mobile Device Details
- Phone model
- Phone battery level
- App permissions (location and notifications)
- App version
- Operating system
Triage approach
- Scan for outliers: unexpected offline, repeated connection loss, stale telemetry.
- Use the Mobile Device Details panel to identify permission gaps before assuming hardware faults.
- Route account or group problems to Admin workflows; route hardware problems to Mobile and firmware articles.