Overview
Connection Lost is a Console-visible status concept indicating a discontinuity in expected communication continuity versus a previously known good state (wording and detection are product-specific). It is a triage signal, not proof of personnel safety by itself.
How dispatch should use it
- Correlate with wider outages vs single-user issues.
- Attempt reachability through approved voice channels when policy demands human verification.
- Pair with Connection Lost vs Device Offline troubleshooting to avoid mislabeling root causes.