Skip to Help Center content

Connection Lost vs Device Offline

Disambiguate Console status language to avoid under- or over-reacting during monitoring and incidents.

connectionofflinestatus

Overview

Console surfaces communicate different kinds of telemetry gaps. Labels are product-specific - train dispatchers using strings from the live Console build you operate.

Practical approach

  • Look for timestamp context: sudden vs long-running loss.
  • Determine scope: single user vs regional outage vs platform incident.
  • Correlate with Mobile Bluetooth state and device power/fault LEDs when relevant.
  • Use voice check-ins when human verification is required by policy.

Still need help?

Contact support or your Safeguard representative for account and rollout questions.