Overview
Emergency response teams translate policy into real notifications. Without correct rostering and entitlements, events can look successful in tests yet fail in production.
Setup pattern
- Gather responders in priority order and define backup coverage for time off.
- Provision users with correct roles and group membership for routing rules.
- Verify each responder’s phone allows notifications and emergency permissions.
- Run supervised drills: countdown/confirm, chat (if enabled), closure, and history visibility checks.