The documented 5-step in-app recovery flow for a Compass Series device left in a non-responsive state after a failed update.
Last updated Updated Estimated reading time 5 min read
firmwarerecoverytroubleshooting
Overview
If the Compass Series firmware update process fails, the device may not display lights or operate normally. The Compass is recoverable using the in-app procedure documented in the Navigator Mobile User Guide.
Placeholder — replace with a Navigator Mobile screenshot showing the in-app recovery prompt and Update button.
Recovery sequence
Launch Navigator Mobile.
Tap the COMPASS Pro tab. The orange pairing screen displays. Hold the Compass near the phone — pairing should occur within a few seconds. The device may not display any lights or give any feedback during this step.
Once connected, the app recognizes that the Compass needs recovering and issues a recovery prompt.
Tap Update. Keep the phone on with the app open for the duration of the update.
If the device does not pair or connect, connect it to a USB charger and allow it to charge for 15 minutes before trying again.
