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Self-Test, Errors, and Support

Run model-approved self-tests, capture diagnostics once, and escalate with structured information.

Last updated Updated Estimated reading time 5 min read
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Overview

Self-test helps separate configuration/power issues from hardware faults. Unsupported test improvisations can create safety and warranty issues - follow the model guide.

Escalation-ready bundle

  1. Ensure adequate charge; retry once after a controlled reboot if permitted.
  2. Run self-test via approved device/mobile path; record LED outcomes and timestamps.
  3. Capture model, hardware version, firmware, phone OS, Navigator Mobile version.
  4. Stop and remove from service if policy requires on persistent faults.

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Contact support or your Safeguard representative for account and rollout questions.

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